Terms and Conditions
1. Introduction
Welcome to . These Terms and Conditions govern your use of our website and services. By accessing our website or using our services, you agree to these terms. If you do not agree, please do not use our website or services.
2. Definitions
"Service" refers to the website and all food delivery services offered by .
"User," "You," and "Your" refer to the individual accessing or using our Service.
"We," "Us," and "Our" refer to .
3. Use of Service
Users must be USM students or staff members to create an account and use our services.
Users are responsible for maintaining the confidentiality of their account information.
Users must provide accurate and complete information during registration and ordering.
4. Orders and Payments
All prices listed on our website are in Malaysian Ringgit (MYR) and are inclusive of applicable taxes.
We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase or errors in product or pricing information.
Payment must be made at the time of order placement or upon delivery, depending on the payment method provided.
5. Delivery
We offer delivery services only within specified locations of USM campus and surrounding areas.
Delivery times are estimates and may vary based on various factors including weather, traffic, and order volume.
Users must ensure their delivery location is accessible and they are available to receive the order.
6. Cancellations and Refunds
To cancel an order, customers must contact the restaurant directly via WhatsApp. Cancellations are only valid when explicitly approved by the restaurant.
Refunds may be issued at our discretion for issues such as incorrect orders, quality concerns, or significant delays, subject to 's review and approval.
Refund requests must be submitted within 24 hours of order delivery and will be processed according to the original payment method where possible.
7. Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use our services.
8. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website.
We will update the "Last Updated" date at the top of this page when changes are made. For significant changes, we may display a notice on our website or send you a notification.
Your continued use of our services after changes are posted constitutes acceptance of the modified terms. We recommend checking this page periodically for updates.
9. Contact Information
For questions or concerns regarding these Terms and Conditions, please contact us at:
10. Developer Disclaimer
This website was developed by an independent third-party developer who provided only the technical platform. The developer:
- Is not affiliated with and has no control over food services
- Does not manage or verify restaurant operations, menu information, or food quality
- Is not responsible for restaurant compliance with health, safety, or business regulations
- Cannot be held liable for any issues related to food preparation, delivery, or restaurant operations
All restaurant operations and content are the sole responsibility of . Any concerns regarding food services should be directed to the restaurant.